The importance of keeping your website active
As individuals we are all visitors to the websites of other businesses. As such we are aware that having accurate information is critical for us to make informed decisions when purchasing goods or services, or to seek information.
If the content is unreliable and dated, you are less likely to get good quality leads and instead will require the visitor to contact you directly with multiple questions.
Out of date information leads to a lack of trust with your brand and website.
Website Support is an investment in the growth & strength of your website
As your website grows, having a clear support plan in place gives your business the ability to adapt and grow with precision. With a support plan in place it will give you the assurance that your website is in trust hands.
Preventing future issues
This is fundamental to the on-going stability of your website. Putting in place preventative measures to reduce threats which could impact your website.
I am always looking out for changes and improvements that can benefit my clients in order to protect their websites.
Keeping your clients information safe & secure
As a website owner it is your responsibility to protect the personal information you hold from your clients or website visitors.
Not installing updates will put your website at risk from vulnerabilities and leave you liable from costly fines.
Continuous monitoring
As busy business owners you cannot always have full awareness of your website at all times.
As part of the support packages available, I will continually monitor your website to determine whether it is a third party issue or an issue caused by the website.
Helping to restore your website as soon as possible is my priority.
Troubleshooting website errors
Sometimes unexpectedly, functionality, plugins or pages stop working correctly.
This can be down to a number of factors and as part of my role as your Website Support advisor, I will help diagnose the issue, provide the resolution and if necessary provide an alternative if that is not possible. This helps me to restore your website.
Proactive support
Websites need continuous investments to ensure they continue to deliver for your business/organisation.
- Real-time monitoring of site usage
- Adding new features
- Experimenting & refining areas of your website
- Supporting you with new service and product launches
Reactive support
As technology advances rapidly and with cyber threats being ever present, it is important to be reactive to help protect your customers by keeping their data safe and secure but also to fix any issues that may cause your website to not operate.
- Fixing compatability issues with plugins and PHP versions
- Responding and supporting you following a website hack
- Fixing broken functionality
- Preventing/minimising threats through better procedures
- Failing behind on updates to themes & plugins
Your future Website Support package
At the heart of every Website Support package are the core components that help ensure your website is well maintained and continues to protect your customers for years to come.
Back Up
Files, Plugins, Themes & Database
WordPress Updates
Keeping your website up to date
Website Security
Ensuring your website is safe & secure
Uptime Monitoring
Keeping a close eye on your website to ensure it is always online
Monthly Report
Full transparency on the activity undertaken during the month
Website Support packages
Each Website Support package has been carefully tailored to meet the needs of all small to medium sized businesses. If you are ambitious to grow faster and more precisely but are feeling the pressure and the burden that a lack of time gives you to focus on your website, I am here to support you on a monthly basis.
Available in monthly or annual packages, no long-term ties-in, just 30 days notice is required*, should you wish to cancel.
Before commencing on a Website Support package an audit of your plugins is required. This may affect the choice of tier you can start on.
SiteCare Core
This is a maintenance only package. Perfect for sole traders and small micro businesses who just need essential maintenance carried out.
- Core Essential Maintenance
- Monthly Website & Database Backups
- Monthly Support Report
- Quarterly Web Form Check*
SiteCare Essentials
Perfect for small businesses and organisations who also require regular support with website changes.
- Core Essential Maintenance
- Weekly Website & Database Backups
- 1 hour Content Updates
- Monthly Support Report
- Monthly Web Form Check *
SiteCare Momentum
For medium to large businesses or organisations: strategic quarterly planning, ongoing optimisation, and proactive development to keep your website ahead of your competition.
- Core Essential Maintenance
- Daily Website & Database Backups
- 1 hour Content Updates
- 1 hour Development Time
- Quarterly Strategy Call
- Monthly Support Report
- Monthly Web Form Check *
- Quarterly Technical Crawl
SiteCare Premium
Perfect for medium to large businesses who need frequent and more reactive strategic planning, who are open to experimentation, regular monitoring and regular website changes.
- Core Essential Maintenance
- Daily Website & Database Backups
- 2 hour Content Updates
- 2 hour Development Time
- Monthly Strategy Call
- Monthly Support Report
- Monthly Web Form Check *
- Quarterly Heatmap Analysis
- Monthly Technical Crawl
Enquire about your new Website Support Package
By filling out this form you're are submitting an application to join one of my Website Support package.
One off Website Support requests
With clients who are not on support packages and fairly small websites, I do offer ad-hoc support services on a project-by-project basis.
Get in touch
The impact of my Website Support services on my clients
Whether it is a website I have built or I have adopted, at Lee Vanstone Web Development, I have helped clients in many industries get the most from their websites and here is what they say about the experience.
Timely and efficient Website Support process
Lee sorted out a problem with my website in a very timely and efficient way. I would have no hesitation in contacting him for any further issues and I’m very happy to recommend him.
Expert guidance that solves the problem quickly
I’ve been struggling for ages to get my business profile set up on Google. I do like to do these things myself but I finally admitted defeat and asked for Lee’s help. He very patiently talked me through what I needed to do and it was sorted out in a matter of minutes. Wish I’d done this ages ago. I will definitely call on his services again in future as I now admit that sometimes it’s best to just call in the expert!
Excellent advice, and is sensitive to context and visual needs
Lee has been extremely helpful with the development of my website. He offers excellent advice, and is sensitive to context and visual needs. I am very pleased to be able to rely on his assistance.
Lee kindly stepped in to fix a problem on our website
Thank you to Lee for kindly stepping in to fix a problem on our website, even though it’s not hosted on his preferred platform. Though it was only a ‘small’ fix, it presented a few unexpected challenges yet he kept us in the loop by communicating throughout and we’re really pleased with the result and his prompt service. Thank you Lee!
Excellent in his technical knowledge but also very professional
I found Lee by asking local community for a recommendation of a good specialist who can resolve tricky problem on WordPress. Lee was excellent in his technical knowledge but also very professional and with great communication skills. He kept me up to date with every stage of the work ( it was a lot ) and fixed all and above the required. Highly recommended. Will be using Lee’s services again.
Excellent advice and expert guidance throughout the project
He really took the time to understand Totnes Climate Hub, our aims for the new website and our limitations as a fully volunteer-run initiative. He has built us a site that is welcoming, accessible, easy for users to navigate and find out about what we do..
Frequently asked questions
Website Support comes in many forms for my clients. At Lee Vanstone Web Development I am an advocate for more proactive support. However in times of need, knowing you can contact someone to help, gives my clients the piece of mind.
These are some of the common frequently asked questions that I often get asked.
What is the contracted length of your monthly support?
Whichever package you choose, you will be on a rolling 30 day contract. So no tie-ins.
How quickly will you respond to my requests?
All clients on a monthly package, my response time is a response within 2 hours before 3pm.
All emails outside of this period will respond to the first thing the next day. During Weekends and Bank Holidays, I will respond within the same day for urgent requests.
For an urgent response, I ask clients to call.
Do you handle e-commerce website support?
Yes, I can if your ecommerce store is developed using WooCommerce. Unfortunately at this moment in time I do not support other platforms.
Do you provide SEO or Social Media support?
No, whilst I work on SEO best practices, Search Engine Optimisation (SEO) is a specialist service. I do partner with some excellent SEO specialists. Should you have your own, I can colloborate with them.
This is the same for Social Media. I can partner you with a supplier that can support your Social Media needs.
Who is responsible for content uploaded?
Any content supplied from clients is the responsibility of the client. Any typos or any mistakes are the responsibility of the client. All clients and images are removed from my computer after each job is completed.
What is Security & Malware Monitoring?
I will regularly monitor your website using tools to ensure your website is free of any security flaws and malware that could compromise the operation of your website.
Can content update time be used for other development work?
Yes, you can use the allocated time to do other development work but any extra time a request for additional budget will be required and quotation can be raised.
Can you roll over unused support/content update hours?
You can rollover but only up to the following 30 days
What if I need you to support bespoke elements?
I offer tailored support plans that can supplement the packages available. Please get in touch if you have specific requirements that are not listed.
What happens on a Website Strategy Call?
What is your notice period to terminate the service?
To terminate the service, I ask for 30 days notice. This is in order for all outstanding invoices to be paid
Do you offer free consultations?
Yes, I do. It is important that I meet with future clients. As I feel it is important that we are a good fit together.
Consultations are delivered in the form of a 15 minute discovery call. This call allows me to gather as much information about your requirements to ensure I can provide the best solution for your needs.
What is a Website Health Check?
This involves adding your website to monitoring tools where I can review your website to ensure there are no issues with search engines viewing your pages.
I will also check for any dead page, unnecessary redirects or any other issue that may affect your website health status. This will then be fixed over a period of time.
Can you support a website that was built elsewhere?
Yes, I can support websites that have not been developed by myself.
Before support can be provided I will need to perform an audit of your website. To see how it is developed and the number of plugins. This may have an effect on which package is required to support your website fully.
What happens before I can offer monthly support?
Before Website Suppport can be provided, a website review will need to be conducted.
This will allow me to analyse how your website is built, the functionality and limitations that may possible arise.
This may lead to the plan you selected being not enough, on these occassions you will need to upgrade.
Do you offer ad-hoc support?
Yes, I do offer ad-hoc support.
These can be for proactive support projects such as building new landing pages, new functionality or for things such as troubleshooting or supporting the removal of hacking activity from your website.
These are charged at my current hourly rate.
Can you fix website errors or bugs?
Yes, I have supported a number of clients and ad-hoc clients with website related issues.
From Website that have been unfortunately hacked, troubleshooting plugins, supporting agencies with WordPress related queries, I can help you get back on track.
Can you migrate my website to a new host?
Yes, I can support you to move from your current hosting to myself. As part of my managed website support service you will get access to super-fast Website hosting delivered by SiteGround.
Do you help with email?
No, this unfortunately is not a service that I offer due to its specialist nature. I do however partner with some IT professionals who would be able to support you.
Do you provide custom packages?
Yes, sometimes the packages won’t fully encapsulate your requirements. When this is the case a custom package is best. All parameters of your package will be drawn up and a monthly budget agreed.
Looking for WordPress Support?
Struggling to stay on top of your maintenance or just need a hand?
Book a free 15-minute discovery call so we can explore the options available to support your business or organisation.